In early July, Qantas confirmed a major data breach that exposed the personal details of over 5.7 million customers. The cause? Not a complex hack, but a single phone call—a convincing social engineering scam targeting a third-party offshore call centre. This incident, orchestrated by the hacking group Scattered Spider, exploited human error rather than technical vulnerability. Customer names, flight details, phone numbers and even frequent flyer balances were accessed, shaking public confidence in one of Australia's most trusted brands. Beyond the headlines lies a serious reminder for small and medium businesses across North East Victoria:You do not need to be a national airline to be a target. If you handle customer data, you are at risk. Cybersecurity experts have identified significant...